Terms and ConditionsKohala Luxury Rentals, LLC
The rental balance is due 60 days prior to the arrival date. Extended stays of a month of more require 25% of the rental balance due 120 days prior to arrival, with the remaining balance due 60 days prior to arrival. If payments are not received when due, the booking will be cancelled and the collected monies will be forfeited.
After the rental balance is received, the security deposit converts to a damage deposit. If the following provisions are met, the full deposit is returned to you within (10) ten days of the departure date:
- No instances of property damage
- No instances of property theft
- No excessive cleaning
- No unauthorized early or late check ins
- No violations of terms, house rules or association rules
Cancellations more than (60) sixty days prior to arrival will forfeit the security deposit. Cancellations less than (60) sixty days prior to arrival will result in loss of rent collected. Cancellations of extended stays within (120) one hundred twenty days prior to arrival result in loss of rent collected. If we are able to rebook the cancelled dates, we will issue a refund for the rebooked dates.
A reservation confirmation will be emailed upon processing of the deposit and reservation. A payment confirmation will be emailed upon rental balance collection. Check in details will be emailed two weeks prior to arrival date.
Upon arrival, the home will be clean and prepared with linens and starter amenities which will include coffee, laundry detergent, dishwashing soap, dishwasher detergent, sponge, paper towels, shampoo, bath soap, facial tissue and toilet paper.
No pets allowed. Violation of this policy will result in an order to vacate the premises immediately without refund.
These are non smoking homes. Violations of the non smoking policy may incur a fine along with any additional cleaning expense to remove smoke odor from the house and linens, as well as replacement expense of items damaged by this violation.
Parking is allowed in designated areas only.
Check in time is 4pm and Check out time is 11am. Guests who do not receive authorization for an early check in or late check out will be charged for an additional night's stay.
Guest reserving the rental must be 21 years of age and must provide proof if requested.
House parties and illegal substances are strictly prohibited.
Exceeding maximum occupancy of the rental property is prohibited.
Any exceptions to the terms and conditions must be approved in writing in advance.
Force Majeure. There may be circumstances beyond our control and contemplation, in which the property might not be available for a booking. Examples of these include (but are not limited to) destruction of or severe damage to the property. In the even of Force Majeure, we will do our best to make alternative arrangements where possible. If we cannot, or if the alternative arrangements are not acceptable, then we will refund all monies paid. This will be the full extent of our liability in such circumstances, and we will not be responsible for any other costs connected with any such cancellation, howsoever arising.